How it works
A clear, predictable way of working.
We keep the process simple so you always know what stage we're at, what it will cost and what to expect next.
- 01
You send a request
You contact us by email or via the contact form with a short description of the issue, the devices or services involved and any deadlines.
- 02
We review the issue
We confirm scope and priority, propose an estimated time and a fair price before starting any work.
- 03
We provide support
All work is handled in an encrypted remote session, scheduled within the agreed window — no travel involved on either side.
- 04
Invoice and service summary
After the work we send a standard B2B invoice and a short written summary of what was changed, including any follow-ups we recommend.
Secure remote sessions
Remote support uses encrypted connections with session-specific access codes. No tools remain installed once the session ends, unless you ask for a persistent agent for ongoing support.
Supported languages
All support, documentation and invoices are issued in English. Estonian is available on request.
Where we work
We provide remote IT support across the European Union. All sessions are delivered online over an encrypted connection — no travel involved.
Ready to get started?
Send us the details of your setup and we'll come back with a plan.