JerroPcIT Support · Estonia

Services

IT support services for small EU businesses.

A focused set of practical services. Each one has a clear scope and is delivered fully remotely across the European Union — so you always know what you're getting.

PC and laptop setup

Initial configuration of new desktops and laptops so they are ready for daily work — user accounts, system updates, drivers and the business applications your team actually uses.

  • User accounts and profiles
  • Windows / macOS updates
  • Drivers and firmware
  • Application setup on user devices

Diagnostics and troubleshooting

Finding the cause of slowdowns, crashes, boot problems or software errors. We diagnose the issue, resolve it and explain what was done in plain language.

  • Performance diagnostics
  • Crash and error analysis
  • Hardware health checks
  • Written session summary

Operating system installation and configuration

Clean installations and reinstallations of Windows and macOS, followed by a proper configuration of updates, drivers and essential business software.

  • Clean OS install
  • OS reinstallation
  • Driver and update setup
  • Essential software baseline

Software setup and configuration

Software setup and configuration on work devices — office tools, VPN clients, communication apps and other business software used by your team.

  • Application setup
  • User profile configuration
  • VPN and access tools
  • Short user walkthrough

Network, Wi-Fi and router setup

Planning and configuration of office networks — routers, Wi-Fi coverage, guest networks and VPN access for remote staff, with a focus on stability and security.

  • Router and switch configuration
  • Wi-Fi coverage and guest network
  • VPN for remote access
  • Connectivity checks

Remote technical support

Encrypted remote sessions for everyday user issues across the European Union — fast, secure and with no travel cost on either side.

  • Encrypted remote sessions
  • Cross-EU remote coverage
  • Email and ticket support
  • Scheduled assistance

Office computer maintenance for small businesses

Regular check-ups of office workstations so they stay fast, updated and reliable — catching issues before they cause downtime for your team.

  • Scheduled health checks
  • OS and application updates
  • Disk cleanup and tuning
  • Asset inventory

Basic security and backup setup

Setting up the essentials on user devices — operating system updates, secure passwords, multi-factor authentication and a working backup for important files.

  • OS patch setup
  • Password and MFA basics
  • Backup setup and verification
  • Basic protection settings

Peripheral device setup

Printers, scanners, monitors, docks, headsets and other office peripherals connected, configured and tested on the computers of everyone who uses them.

  • Printers and scanners
  • Monitors and docking stations
  • Headsets and accessories
  • Shared network devices

Data transfer and basic data protection

Secure migration of files and settings from old to new devices, with sensible, documented data-protection steps that fit a small business.

  • Files and user data migration
  • Mail and profile transfer
  • Secure old-device wipe
  • Basic access and backup rules

Not sure which service you need?

Describe your setup and the problems you're seeing. We'll propose a scope and an estimated timeline — usually within one business day.